Events

Talent Development Workshop: Communication Skills for Excellent Customer Service

This is a past event

This class presents communication skills that effectively meet the personal and practical needs of both internal and external customers. Using videos and case studies, learners will apply a set of skills which will enable them to identify and respond to dissatisfied customers in order to turn difficult customer situations into positive interactions.

Wednesday, August 11, 2021 at 10:00am to 12:00pm

Remote Zoom

Event Type

Faculty & Staff, Training

Calendar

Website

https://www.udel.edu/faculty-staff/hu...

Hashtag

#workingatUD

Contact Email

ellell@udel.edu

Contact Name

Ellen Lepine

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