Talent Development Workshop: Communication Skills for Excellent Customer Service

This is a past event

This class presents communication skills that effectively meet the personal and practical needs of both internal and external customers. Using videos and case studies, learners will apply a set of skills which will enable them to identify and respond to dissatisfied customers in order to turn difficult customer situations into positive interactions.

Tuesday, June 14, 2022 at 1:00pm to 2:00pm

Remote Zoom

Event Type

Faculty & Staff, Training





Contact Email

Contact Name

Ellen Lepine


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