Events
Talent Development Workshop: Communication Skills for Excellent Customer Service
This is a past event
This class presents communication skills that effectively meet the personal and practical needs of both internal and external customers. Using videos and case studies, learners will apply a set of skills which will enable them to identify and respond to dissatisfied customers in order to turn difficult customer situations into positive interactions.
Wednesday, August 11, 2021 at 10:00am to 12:00pm
Remote Zoom