Talent Development Workshop: Communication Skills for Excellent Customer Service
This class presents communication skills that effectively meet the personal and practical needs of both internal and external customers. Using videos and case studies, learners will apply a set of skills which will enable them to identify and respond to dissatisfied customers in order to turn difficult customer situations into positive interactions.
Wednesday, January 27, 2021 at 10:00am to 12:00pm
Tuesday, March 9, 2021 at 9:00am to 11:00am
Wednesday, April 21, 2021 at 9:00am to 11:00am
Wednesday, June 16, 2021 at 9:00am to 11:00am